With my Symphony Ventures hat on, I recently wrote a guest post for NICE, an innovative Israeli-based software automation vendor. The article had to be edited down a little to fit in with their format, so here’s the full version for you.

Data breaches reached a new high this month

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that

This week I’m going to take the biggest gamble in my working life so far. Despite having a big mortgage on a house in London and kids still at school, I’m going to give up my full-time, nicely well-paid job and pursue what most people are now calling a ‘portfolio

I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact

I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

Follow on Feedly