In the Summer edition of Professional Outsourcing Magazine, I wrote about the state of the nation for Robotic Process Automation (RPA). Following on from a survey carried out by Symphony Ventures, we found that the RPA market is developing well, despite the excessive marketing hyperbole it is subjected to.
You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other
In early December, as Consulting Director of Symphony Ventures, I attended an RPA conference run by the Institute of Robotic Process Automation (IRPA). For an event that was meant to be all about RPA there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk
Today (10th December) I was quoted in a supplement published in The Times newspaper in the UK. I was interviewed by the newspaper to discuss the threat that RPA presents to the traditional Business Process Outsourcing industry. You can read the full article here.
At the invitation of AdviserPlus, an HR outsourcing provider, I presented to an audience of HR Directors on the opportunities for RPA and AI in Human Resources, and the role the HR department has in automating the wider business.
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
This week I’m going to take the biggest gamble in my working life so far. Despite having a big mortgage on a house in London and kids still at school, I’m going to give up my full-time, nicely well-paid job and pursue what most people are now calling a ‘portfolio