I am very proud to announce I have been awarded the title of Automation Champion of the Year 2017 by the Global Sourcing Association. The awards were made at a gala dinner at the Hilton Hotel in Manchester on the 11th May. The ceremony brought together more than 250
The chatbots are generally individual AI agents that live inside your favourite messaging app (Facebook Messenger, Skype, Slack, etc) and are specific to
At the invitation of AdviserPlus, an HR outsourcing provider, I presented to an audience of HR Directors on the opportunities for RPA and AI in Human Resources, and the role the HR department has in automating the wider business.
I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact
I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,