I was interviewed by Kit Burden, partner and Global Co-Chair in the Technology sector at DLA Piper, an international law firm, for their series of podcasts looking at the impact of technology on law. In this particular episode, I discussed how RPA and AI were reshaping the world of outsourcing, both in how outsourcing was delivered as well as procured.
The podcast focuses on:
Transformation of products and services
Automation and AI bring a host of benefits, among them, enabling the capture and transformation of unstructured data and turning it into structured information, but what impact will this transformation have on outsourcing?
Kit and I discuss issues in outsourcing this new technology, as well as the impact it may have on businesses.
We explore the need for collaborative ecosystems, such as the “collaborate rather than contract or compete” approach in AI and RPA-led innovations.