One of my New Years Resolutions is, rather strangely, to play more computer games. I used to play quite a bit when I was younger (original SimCity and Doom anyone?) but haven’t in a while because of the usual pressure of time and the guilt associated with the activity
I was invited by Basware, a P2P software vendor, to talk at their annual conference, BaswareConnect, about the opportunities for RPA and AI in the Finance and Procurement functions and in P2P in particular.
The chatbots are generally individual AI agents that live inside your favourite messaging app (Facebook Messenger, Skype, Slack, etc) and are specific to
In the Summer edition of Professional Outsourcing Magazine, I wrote about the state of the nation for Robotic Process Automation (RPA). Following on from a survey carried out by Symphony Ventures, we found that the RPA market is developing well, despite the excessive marketing hyperbole it is subjected to.
In 1999 I was busy trying to start up a business that would exploit an exciting new technology that allowed people and companies to access the internet on handheld devices. (Hands up if you remember WAP?). During that period I went to many networking events such as First Tuesday,
You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other