Robotic Process Automation in Shared Services: The Autumn issue of Professional Outsourcing Magazine is all about robots. And I’m very pleased to say that one of the lead articles was written by me – it’s all about the opportunities and risks for robotic process automation in shared
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
