In March I spoke at InstechAI, a specialist conference that focuses on the use of technology in the insurance sector. In my talk I looked specifically at the benefits and risks that artificial intelligence (AI) could bring to the industry. The organisers, Club2020, also did a video interview with me, which you can watch below. In the video I answer such questions as: will insurance customers end up accepting bots and AI as normal?; could AI actually increase the cost of insurance for customers?; and, will AI will end up replacing insurance brokers just as it has done in the travel industry? I also cover the thorny ethical questions around AI, highlighting those that will be the most challenging for the sector.
You can watch the full 7 minute video below.