Much of the talk right now is about how robots (by which everyone really means AI-powered automation software) will eat away at the heart of the workforce – eroding those white-collar, transactional, repetitive jobs that have been the mainstay of the Western service economy for the past 20 years.
I was invited to speak at the annual Transformation Summit of the Purchase To Pay Network, alongside people like Ben Fogle, the TV personality and explorer, and Jim Hemmington, the Procurement Director at the BBC. The video here is a short summary of the whole event.
I am very proud to announce I have been awarded the title of Automation Champion of the Year 2017 by the Global Sourcing Association. The awards were made at a gala dinner at the Hilton Hotel in Manchester on the 11th May. The ceremony brought together more than 250
I was invited by Basware, a P2P software vendor, to talk at their annual conference, BaswareConnect, about the opportunities for RPA and AI in the Finance and Procurement functions and in P2P in particular.
In the Summer edition of Professional Outsourcing Magazine, I wrote about the state of the nation for Robotic Process Automation (RPA). Following on from a survey carried out by Symphony Ventures, we found that the RPA market is developing well, despite the excessive marketing hyperbole it is subjected to.
You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other
In early December, as Consulting Director of Symphony Ventures, I attended an RPA conference run by the Institute of Robotic Process Automation (IRPA). For an event that was meant to be all about RPA there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk
Today (10th December) I was quoted in a supplement published in The Times newspaper in the UK. I was interviewed by the newspaper to discuss the threat that RPA presents to the traditional Business Process Outsourcing industry. You can read the full article here.