You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:

This week I’m going to take the biggest gamble in my working life so far. Despite having a big mortgage on a house in London and kids still at school, I’m going to give up my full-time, nicely well-paid job and pursue what most people are now calling a ‘portfolio

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