I was asked to write the lead article for Professional Outsourcing Magazine‘s special Artificial Intelligence issue. In the piece I describe what AI is in terms of the capabilities it can deliver, and how AI can be used practically in businesses today. I also cover some of the risks
In the Summer edition of Professional Outsourcing Magazine, I wrote about the state of the nation for Robotic Process Automation (RPA). Following on from a survey carried out by Symphony Ventures, we found that the RPA market is developing well, despite the excessive marketing hyperbole it is subjected to.