In March I spoke at InstechAI, a specialist conference that focuses on the use of technology in the insurance sector. In my talk I looked specifically at the benefits and risks that artificial intelligence (AI) could bring to the industry. The organisers, Club2020, also did a video interview with

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:

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