In March I spoke at InstechAI, a specialist conference that focuses on the use of technology in the insurance sector. In my talk I looked specifically at the benefits and risks that artificial intelligence (AI) could bring to the industry. The organisers, Club2020, also did a video interview with

I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

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