I am very proud to announce I have been awarded the title of Automation Champion of the Year 2017 by the Global Sourcing Association. The awards were made at a gala dinner at the Hilton Hotel in Manchester on the 11th May. The ceremony brought together more than 250

It’s difficult to ignore the rapid emergence of chatbots. These are the Artificial Intelligence-powered systems that can seemingly serve your every desire through a simple chat interface.

The chatbots are generally individual AI agents that live inside your favourite messaging app (Facebook Messenger, Skype, Slack, etc) and are specific to

I am excited to say that I have joined the Advisory Board of Celaton, one of the leading providers of artificial intelligence software. This is an important part of my portfolio, as AI becomes a core consideration for many businesses and is able to add value orders of magnitude greater

I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact

I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

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