I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

This article first appeared in Outsource Magazine, seeking to answer the question: what are the ramifications for major outsourcing providers of the robotic process automation revolution?

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation

Follow on Feedly