Robotic Process Automation in Shared Services: The Autumn issue of Professional Outsourcing Magazine is all about robots. And I’m very pleased to say that one of the lead articles was written by me – it’s all about the opportunities and risks for robotic process automation in shared
I publish a little weekly-ish newsletter called That Space Cadet Glow. Lovely stuff about science and creativity, including robots, AI, art, music and anything else that catches my eye each week. Snippets of juiciness with links to longer reads if you want to know more.
To see what
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact
I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,
This article first appeared in Outsource Magazine, seeking to answer the question: what are the ramifications for major outsourcing providers of the robotic process automation revolution?
In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation