You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and

I publish a little newsletter called That Space Cadet Glow. Lovely stuff about science and creativity, including robots, AI, art, music and anything else that catches my eye each week. Snippets of juiciness with links to longer reads if you want to know more. It usually comes out

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:

With my Symphony Ventures hat on, I recently wrote a guest post for NICE, an innovative Israeli-based software automation vendor. The article had to be edited down a little to fit in with their format, so here’s the full version for you.

Data breaches reached a new high this month

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that

Follow on Feedly