Today (10th December) I was quoted in a supplement published in The Times newspaper in the UK. I was interviewed by the newspaper to discuss the threat that RPA presents to the traditional Business Process Outsourcing industry. You can read the full article here.
At the invitation of AdviserPlus, an HR outsourcing provider, I presented to an audience of HR Directors on the opportunities for RPA and AI in Human Resources, and the role the HR department has in automating the wider business.
I publish a little weekly-ish newsletter called That Space Cadet Glow. Lovely stuff about science and creativity, including robots, AI, art, music and anything else that catches my eye each week. Snippets of juiciness with links to longer reads if you want to know more.
To see what
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact
I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,