With my Symphony Ventures hat on, I recently wrote a guest post for NICE, an innovative Israeli-based software automation vendor. The article had to be edited down a little to fit in with their format, so here’s the full version for you.

Data breaches reached a new high this month

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that

Recently I wrote an article for Robohub, a US based site that deals in all things robotic. My theme was the threat that Robotic Process Automation (RPA) makes to the traditional BPO providers (and specifically the idea that corporates will be employing robots themselves – BYOR –

I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact

I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

This article first appeared in Outsource Magazine, seeking to answer the question: what are the ramifications for major outsourcing providers of the robotic process automation revolution?

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation

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