You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and

I publish a little weekly-ish newsletter called That Space Cadet Glow. Lovely stuff about science and creativity, including robots, AI, gadgets, art, music and anything else that catches my eye each week. Snippets of juiciness with links to longer reads if you want to know more.

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As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:

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