There was a fascinating article from Cambridge University this week which describes how a robot has designed better ‘babies’ for itself. A few commentators dismissed this as ‘AI hubris’, but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence.

Having

With my Symphony Ventures hat on, I recently wrote a guest post for NICE, an innovative Israeli-based software automation vendor. The article had to be edited down a little to fit in with their format, so here’s the full version for you.

Data breaches reached a new high this month

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that

This week I’m going to take the biggest gamble in my working life so far. Despite having a big mortgage on a house in London and kids still at school, I’m going to give up my full-time, nicely well-paid job and pursue what most people are now calling a ‘portfolio

Recently I wrote an article for Robohub, a US based site that deals in all things robotic. My theme was the threat that Robotic Process Automation (RPA) makes to the traditional BPO providers (and specifically the idea that corporates will be employing robots themselves – BYOR –

I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact

This is a transcription of my ’10 minutes, no slides’ talk at Source’s 5×10 event in early 2014:

There is a mantra that is often used in the world of management consulting, and has managed to stand the test of time – this

I recently completed a piece of work for a client where they had a specific requirement to process outsourced legal work onshore, in this case the UK. This raised a number of interesting questions

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