This week I’m going to take the biggest gamble in my working life so far. Despite having a big mortgage on a house in London and kids still at school, I’m going to give up my full-time, nicely well-paid job and pursue what most people are now calling a ‘portfolio

Recently I wrote an article for Robohub, a US based site that deals in all things robotic. My theme was the threat that Robotic Process Automation (RPA) makes to the traditional BPO providers (and specifically the idea that corporates will be employing robots themselves – BYOR –

I recently contributed a major article to Outsource Magazine on the impact of Robotic Process Automation on business and, in particular, the outsourcing sector. I was writing in response to a piece in the prevous issue which proposed market distorting solutions as the answer to the inevitable rise and impact

This is a transcription of my ’10 minutes, no slides’ talk at Source’s 5×10 event in early 2014:

There is a mantra that is often used in the world of management consulting, and has managed to stand the test of time – this

I recently completed a piece of work for a client where they had a specific requirement to process outsourced legal work onshore, in this case the UK. This raised a number of interesting questions

Over the last 6 months I’ve attended and spoken at a number of conferences to do with the legal sector. What has become patently clear is that what conferences hope to achieve and what they actually end up delivering are very, very far apart. This is just as much a

One of the great things about working in the legal outsourcing business is that, because it is so new, the rules keep changing. I’ve already written about how the LPO ‘tipping point’ keeps eluding us because the customers are demanding more and the service providers are delivering more. But what

I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,

I had my book, ‘The Rise of Legal Services Outsourcing’, published in February 2014 by Bloomsbury. I wrote it in collaboration with Professor Leslie Willcocks of the London School of Economics and Professor Mary Lacity of the University of Missouri-St. Louis.

The book presents practices used by clients, providers and advisors to realise

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