I’ve just spent the last couple of days at LegalTech, a big conference in New York that (in theory) brings together the best technology solutions that can be applied (read: sold) to the legal sector. I’ve come away from the conference rather confused.

Let me

I recently completed a piece of work for a client where they had a specific requirement to process outsourced legal work onshore, in this case the UK. This raised a number of interesting questions

Over the last 6 months I’ve attended and spoken at a number of conferences to do with the legal sector. What has become patently clear is that what conferences hope to achieve and what they actually end up delivering are very, very far apart. This is just as much a

One of the great things about working in the legal outsourcing business is that, because it is so new, the rules keep changing. I’ve already written about how the LPO ‘tipping point’ keeps eluding us because the customers are demanding more and the service providers are delivering more. But what

I had my book, ‘The Rise of Legal Services Outsourcing’, published in February 2014 by Bloomsbury. I wrote it in collaboration with Professor Leslie Willcocks of the London School of Economics and Professor Mary Lacity of the University of Missouri-St. Louis.

The book presents practices used by clients, providers and advisors to realise

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