To accompany the podcast I did on the subject of the disruption by AI and RPA of the outsourcing sector, DLA Piper also recorded a series of short videos, each one covering a particular question posed by Kit Burden. These are now available on the Deloitte Fast50 website
I recently completed a piece of work for a client where they had a specific requirement to process outsourced legal work onshore, in this case the UK. This raised a number of interesting questions
Over the last 6 months I’ve attended and spoken at a number of conferences to do with the legal sector. What has become patently clear is that what conferences hope to achieve and what they actually end up delivering are very, very far apart. This is just as much a
One of the great things about working in the legal outsourcing business is that, because it is so new, the rules keep changing. I’ve already written about how the LPO ‘tipping point’ keeps eluding us because the customers are demanding more and the service providers are delivering more. But what
I had my book, ‘The Rise of Legal Services Outsourcing’, published in February 2014 by Bloomsbury. I wrote it in collaboration with Professor Leslie Willcocks of the London School of Economics and Professor Mary Lacity of the University of Missouri-St. Louis.
The book presents practices used by clients, providers and advisors to realise
This interview was originally published in Outsource Magazine.
Outsource Magazine: Does the industry need a book on Legal Services Outsourcing?
Andrew Burgess: Absolutely! If you look out there, there is very little guidance available to law firms and General Counsels about how they can get the best value out of
This is a video of the 10 minute presentation I gave at the ReInvent Law conference in London in June 2013.