As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
There was a fascinating article from Cambridge University this week which describes how a robot has designed better ‘babies’ for itself. A few commentators dismissed this as ‘AI hubris’, but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence.