There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other
In early December, as Consulting Director of Symphony Ventures, I attended an RPA conference run by the Institute of Robotic Process Automation (IRPA). For an event that was meant to be all about RPA there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk
At the invitation of AdviserPlus, an HR outsourcing provider, I presented to an audience of HR Directors on the opportunities for RPA and AI in Human Resources, and the role the HR department has in automating the wider business.
I publish a little newsletter called That Space Cadet Glow. Lovely stuff about science and creativity, including robots, AI, art, music and anything else that catches my eye each week. Snippets of juiciness with links to longer reads if you want to know more. It usually comes out
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all:
There was a fascinating article from Cambridge University this week which describes how a robot has designed better ‘babies’ for itself. A few commentators dismissed this as ‘AI hubris’, but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence.