I am very proud to announce I have been awarded the title of Automation Champion of the Year 2017 by the Global Sourcing Association. The awards were made at a gala dinner at the Hilton Hotel in Manchester on the 11th May. The ceremony brought together more than 250
This article describing real examples of how artificial intelligence can be used in good, bad and ugly ways, originally appeared in three separate parts in my weekly newsletter, That Space Cadet Glow.
Good Artificial Intelligence
There is a delicious irony in using Deep Neural Networks (DNNs),
One of my New Years Resolutions is, rather strangely, to play more computer games. I used to play quite a bit when I was younger (original SimCity and Doom anyone?) but haven’t in a while because of the usual pressure of time and the guilt associated with the activity
I was invited by Basware, a P2P software vendor, to talk at their annual conference, BaswareConnect, about the opportunities for RPA and AI in the Finance and Procurement functions and in P2P in particular.
The chatbots are generally individual AI agents that live inside your favourite messaging app (Facebook Messenger, Skype, Slack, etc) and are specific to
You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other