One of the great things about working in the legal outsourcing business is that, because it is so new, the rules keep changing. I’ve already written about how the LPO ‘tipping point’ keeps eluding us because the customers are demanding more and the service providers are delivering more. But what
I have been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms,
I had my book, ‘The Rise of Legal Services Outsourcing’, published in February 2014 by Bloomsbury. I wrote it in collaboration with Professor Leslie Willcocks of the London School of Economics and Professor Mary Lacity of the University of Missouri-St. Louis.
The book presents practices used by clients, providers and advisors to realise
This interview was originally published in Outsource Magazine.
Outsource Magazine: Does the industry need a book on Legal Services Outsourcing?
Andrew Burgess: Absolutely! If you look out there, there is very little guidance available to law firms and General Counsels about how they can get the best value out of
This is a video of the 10 minute presentation I gave at the ReInvent Law conference in London in June 2013.
This article first appeared in Outsource Magazine, seeking to answer the question: what are the ramifications for major outsourcing providers of the robotic process automation revolution?
In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation
At Source, we held regular ‘5×10’ events where 5 speakers talk for 10 minutes without any slides. This is the video of my talk on how to become epic.