This article first appeared in Outsource Magazine, seeking to answer the question: what are the ramifications for major outsourcing providers of the robotic process automation revolution?

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation

At Source, we held regular ‘5×10’ events where 5 speakers talk for 10 minutes without any slides. This is the video of my talk on how to become epic.

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