The chatbots are generally individual AI agents that live inside your favourite messaging app (Facebook Messenger, Skype, Slack, etc) and are specific to
In the Summer edition of Professional Outsourcing Magazine, I wrote about the state of the nation for Robotic Process Automation (RPA). Following on from a survey carried out by Symphony Ventures, we found that the RPA market is developing well, despite the excessive marketing hyperbole it is subjected to.
The Higgs Boson particle, confirmed by the Large Hadron Collider in 2012, was the last piece of the jigsaw of the Standard Model – a framework for almost everything we know about physics today. The LHC was upgraded last year and will very soon resume operation after its annual
In 1999 I was busy trying to start up a business that would exploit an exciting new technology that allowed people and companies to access the internet on handheld devices. (Hands up if you remember WAP?). During that period I went to many networking events such as First Tuesday,
You don’t need me to tell you that two of the biggest technology trends in business right now are Artificial Intelligence and Robotic Process Automation (AI and RPA). But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centres. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other
In early December, as Consulting Director of Symphony Ventures, I attended an RPA conference run by the Institute of Robotic Process Automation (IRPA). For an event that was meant to be all about RPA there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk
Today (10th December) I was quoted in a supplement published in The Times newspaper in the UK. I was interviewed by the newspaper to discuss the threat that RPA presents to the traditional Business Process Outsourcing industry. You can read the full article here.